Best Alternatives to Retell AI – Voice AI Agent in 2025
While Retell AI offers a capable conversational voice AI agent for automating customer calls, businesses may seek alternatives for different pricing models, specific industry features, or deeper integrations with existing CRM and helpdesk platforms. Exploring other options can help find a solution that better matches unique operational scales, compliance needs, or desired user experience.
Dialpad AI
It's a strong alternative as a unified AI-powered communications platform that integrates voice, video, messaging, and contact center features, offering deep CRM integrations and real-time agent assist.
Aisera
A good alternative for enterprises seeking an AI Service Desk that automates both voice and digital customer and IT support with strong AI-driven resolution and proactive insights.
Ada
This is a leading alternative focused primarily on AI-powered automated customer service through chat and messaging, ideal for brands prioritizing scalable, brand-aligned text-based interactions.
Cognigy
A powerful alternative for building sophisticated, enterprise-grade voice and chat AI agents with a strong focus on low-code development, omnichannel deployment, and contact center AI.
Kore.ai
An excellent alternative offering a comprehensive no-code platform for building and deploying conversational AI assistants for both customer and employee experiences across multiple channels, including voice.
Drift
A key alternative for revenue teams, combining conversational AI with marketing and sales automation, primarily focused on driving qualified leads and bookings through website chat and video.
The best alternative depends on your primary channel focus and business goals. For a comprehensive communications suite, consider Dialpad AI; for enterprise IT and customer service automation, look at Aisera or Cognigy.AI.